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Forum Discussion
Bandwidth limit and support options on a Dropbox team
Hello,
This month, our team chose the free trial of Dropbox Business with 3 licenses. Everything was fine until today, when we shared a link with an external person to download files from our folde...
Should I cancel the trial and start over with the business plan? I’m just worried that it will delete all the current files I’ve uploaded, which I can’t afford to lose.
Nancy
Dropbox Staff
Dropbox Staffyomaocorp, even if you downgrade your Dropbox account, this shouldn’t affect the files you’ve already uploaded.
However, if this is the first time the ban has been applied to your Dropbox account, it should be lifted automatically after 24h have passed.
If you still have issues after this timeframe, feel free to let us know here and we can further assist.
- Its my second ban.
I want to stay on dropbox business and we already connect payment but it says it will charge us at 9 November - we need it now, we need to share our files and the other stuff without any limits not at 9 November but now - what should we do? Exit free plan and click to buy business plan or what?- Mark
Super User II
yomaocorp wrote:
Its my second ban.
I want to stay on dropbox business and we already connect payment but it says it will charge us at 9 November - we need it now, we need to share our files and the other stuff without any limits not at 9 November but now - what should we do? Exit free plan and click to buy business plan or what?As I said there is no way to exit the trial I'm afraid.
The only thing would be setting up a whole new account, but, I suspect that means reuploading everything
