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Forum Discussion

JavierT56's avatar
JavierT56
New member | Level 1
17 days ago

Being charged for an I account I no longer have access to

I want to cancel a dropbox subscription to an account I can no longer access. It was an account made years ago with a university email. I saw on my account that I was still being billed but with that...
Account Access
Billing
cancellations
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
17 days ago

Hey JavierT56, thanks for joining our Community.

If you don't have access to the email address associated with the account in question in order to cancel it, I would suggest reaching out to our support team for assistance.

You can do so, by following the steps below:

  1. Open a private browsing/incognito window and go to this page.
  2. Choose your issue.
  3. Click on "this did not solve my issue".
  4. Click "submit a request" to submit your help request.

 

Let us know when you have your ticket number!

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

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If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

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