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Forum Discussion

Rum-SMK's avatar
Rum-SMK
New member | Level 2
3 years ago

Being charged for an unknown account

Hi all,   I work for an organisation and our bank card is being charged for a dropbox account. None of our current staff pay for an account.   We think it might be an ex staff member who paid...
cancellations
downgrade
Payments
  • Rich's avatar
    Rich
    3 years ago
    Rum-SMK wrote:

    How do we find out how to access the account that we are paying for. It would be good to get some money back, or at least cancel it so that we aren't charged again.

    You can use the credit card charge lookup tool to identify the account you're being charged for. Once you've identified the account, you can sign into it if you have access to the email address associated with the account. Reset the password if necessary. A refund likely won't be possible, but you should be able to cancel the subscription. If you can't access the account, contact Support to cancel any future charges.

hh48's avatar
hh48
New member | Level 2
2 years ago

I have been charged for several months a subscription of £9.99 per month but am concerned whether this is genuine as I have received many e-mails warning me that my drop box is over the limit.  The e-mails look as though they are from dropbox but the e-mail addresses seem to be from different countries such as Iceland, San Francisco all warning me that my plans TBs of storage is nearly full and need to upgrade.   The odd thing is that my account plan shows that there is more room and that nothing has been added for some time.   

 

As I am concerned about the security of my account and the possibility of being scammed, I have given notice to downgrade/cancel my plan.  

 

I guess that one issue may be whether I have for some reason got more than one dropbox account

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi hh48, welcome to our Community!

     

    Is it possible that you have another account, and the charge is related to that? Have you tried our self-serve look-up tool, in order to locate where the charge is coming from? If I were you, I'd give it a go.

     

    As for the emails warning you about the space in your account, have you made sure they are coming from official Dropbox domains? 

     

    Keep me posted of any updates! 

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