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Forum Discussion
Jonathan Lopes
12 days agoNew member | Level 2
Billed multiple times after cancelling subscription
Hi there, I cancelled my november subscription for this year, 2024, yet I was billed more than 4 times up till today, 05.11.2024. Trying to login and send a support ticket was 'not an option for my...
Jonathan Lopes
12 days agoNew member | Level 2
Hi there,
I cancelled my november subscription for this year, 2024, yet I was billed more than 4 times up till today, 05.11.2024.
Trying to login and send a support ticket was 'not an option for my current plan' was all I got from the website.
Emailing them was also not an option since I do not have an available email for their support.
I then deleted my account yesterday after the 3rd billing, only to find another billing transaction this evening today, 05 November 2024.
When I went on the website I was able to relog onto my account which I believed I had deleted after getting successly notified, the reason was to confirm the subscription was truly cancelled.
I would like to enquire has to why this is happening, how to cease this matter or whether to proceed with legal action against this company
I have deleted my account and I am still being billed.
It states in the deletion of account section that an account can only be deleted when there are no active subscriptions.
How am I still being charged 4 times within 5 days and 2 charges were done after deleting my account...
I want my card and bank information removed.
I will be proceeding with legal action regarding this matter has I do not see any reason to standby and wait for this company to 'possibly' resolve this.
I will post updates here regarding this matter has I have seen a number of others having the same issue
How am I being billed AFTER deleting my account? please answer this.
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