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Sarah DC's avatar
Sarah DC
Explorer | Level 3
3 years ago

Black Friday/Cyber Monday promo issues

I saw a banner promoting Black Friday and then Cyber Monday deals. Once I tried to check out the deals didnʻt reflect and the banners disappeared forever. I looked into the forums and saw that the is...
Payments
Plans
Promotions
upgrades
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
3 years ago
Hi Sarah DC, thanks for posting today!

Could you you clarify exactly what occurred when you tried to view the promotion?

Do you have the ticket ID from when you contacted the team?

This will help me to assist further!
  • Sarah DC's avatar
    Sarah DC
    Explorer | Level 3
    3 years ago
    Hi. When I saw the banner across the top of the page, I clicked on it but when I went to the cart the 25% wasn’t reflected.

    I have the chat transcript on my email but I didn’t notice a reference number.
    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago
      Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?
      • Sarah DC's avatar
        Sarah DC
        Explorer | Level 3
        3 years ago
        Sure!

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