We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Ashton W's avatar
Ashton W
New member | Level 2
3 years ago

Bought out business partners. How to create an account, using the same email?

Hi!   When our business was created, our partners created a Dropbox account and that is where we share all files (invoices, bills, admin docs, etc.). My husband and I have now bought our business...
Account Access
Create or delete account
dropbox business
Plans
  • Mark's avatar
    Mark
    3 years ago

    Hi Ashton W 

     

    It isnt possible to create an account with the same email - the one already in use has it and you cannot have two accounts with one email. 

     

    Why dont you just log on to the accounts already created? That way all the files etc. are already there. 

Ashton W's avatar
Ashton W
New member | Level 2

 Thank you for the clarification Mark. We don't want the old business partners and their office staff to continue to have access to all of our business information going forward. Do you have any advice or recommendations for us moving forward?

Mark's avatar
Mark
Icon for Super User II rankSuper User II
3 years ago

If you now own the business does that include emails etc.? If so log on and change the password (and maybe set up 2FA?). 

 

Or, get them to provide the log ons etc. to the account and then log in yourselves and change them 🙂 
You can also unlink any devices they have at www.dropbox.com/account/security. 

  • Ashton W's avatar
    Ashton W
    New member | Level 2
    3 years ago

    That's a great idea. Thank you so much for your help! I appreciate it.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions