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Forum Discussion

InnoB's avatar
InnoB
New member | Level 2
3 months ago

Can I re-activate a wrongfully cancelled account?

Hello I just wanted to cancel the free Business try, and now my whole account and basically my life is all gone.   Cant talk to anyone at dropbox, the stupid bot doesnt help Do someone know...
Account Settings
cancellations
Create or delete account
InnoB's avatar
InnoB
New member | Level 2

Hello

So I was share a Dropbox photo file with my daughter and it was saying that the space full on her phone and to try business dropbox

So i went to my account and registered for the free 2 month trial. Obv this is not what we needed so I went and cancel it. 
Since I did that i have no more acces to my dropbox, it says the account as been suspended.
(note the account I m talking about is on another email since I am un able to log in

I really hope someone can do something to reactivate the account with everything in it

Thanks for your help

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Thanks for the update here, InnoB.

 

We'll need to take a closer look into this, so can we reach out to you via email?

  • InnoB's avatar
    InnoB
    New member | Level 2
    3 months ago

    Yes please to the email of thi profile, , i ll give you the mail of the suspended account in private

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      3 months ago

      Hey InnoB!

       

      I just sent you an email, I'll be happy to see you there!

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