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tylergwright's avatar
tylergwright
New member | Level 2
25 days ago

Cancel a previous colleague's Dropbox plan. How can I do this?

Hi - I work at a company where someone has had a subscription for 3 years but does not have access to their account and it is linked to their business credit card. I am trying to reach out to someo...
Billing
cancellations
Payments
tylergwright's avatar
tylergwright
New member | Level 2

Thanks Rich. Unfortunately, we went through those directions and it still didn't resolve how we should cancel the subscription, without signing into the account.  I think we need DropBox intervention in order to get this account subscription cancelled.

tylergwright's avatar
tylergwright
New member | Level 2
25 days ago

There is a second piece where I really need to retrieve receipts as we work for a state agency, but have not been able to do that as well.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    25 days ago

    Hi there, tylergwright, welcome to our Community! 

     

    No worries, I just opened up a ticket on my end for you, in order for us to have a closer look into this.

     

    I'll see you there, thanks!

    • tylergwright's avatar
      tylergwright
      New member | Level 2
      25 days ago

      Appreciate the help Megan!

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