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Rodzlla's avatar
Rodzlla
New member | Level 2
5 months ago

I sent a password protected link to view files to a colleague & got a verify identity message.

I sent a password protected link to a colleague for her to review the files in that folder.  When she clicked the link, she got a message that dropbox needs to confirm her identity.  I have pasted the snip she sent me below.  Is this legit multi-factor authentication thing or some phishing stuff?  If it is legit, does she put in her actual email?  Thank you in advance.  

 

 

  • haoli's avatar
    haoli
    Icon for Dropbox Engineer rankDropbox Engineer

    Hi Rodzlla , thanks for contacting us! What's the value of your "Who can access" setting for the link you sent? See screenshot, ignore "Team members" if you're not on a team plan.

    • Rodzlla's avatar
      Rodzlla
      New member | Level 2

      Thanks for helping me out here, Haoli.  Who Can Access is set to "Anyone with link".  

      • haoli's avatar
        haoli
        Icon for Dropbox Engineer rankDropbox Engineer

        Does she have an email already registered with Dropbox, if so, she could use that email; If not, can she try the "Continue with Google" or "Continue with Apple" option to sign in?