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Forum Discussion
Cancel a previous colleague's Dropbox plan. How can I do this?
Hi -
I work at a company where someone has had a subscription for 3 years but does not have access to their account and it is linked to their business credit card. I am trying to reach out to someone that I can discuss this issue over the phone in order to get this subscription cancelled as she does not have access. We are at the point that we will cancel her credit card that is linked to the account because we can not find anyone that can help resolve this issue. Please advise how I can cancel the account that she opened over 3 years ago.
Thanks,
Tyler Wright
ESD 112
- Rich
Super User II
tylergwright wrote:
I work at a company where someone has had a subscription for 3 years but does not have access to their account and it is linked to their business credit card.
That person needs to contact Support directly.
Have them visit the Support page while they're NOT signed in to a Dropbox account, including these forums, and they'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
I am trying to reach out to someone that I can discuss this issue over the phone ...Dropbox does not have incoming phone support. Only team admins on a Business team account have access to phone support and it's handled via a callback from their Admin console.
The owner of the account that needs to be cancelled needs to open a ticket using the steps above.
Thanks Rich. Unfortunately, we went through those directions and it still didn't resolve how we should cancel the subscription, without signing into the account. I think we need DropBox intervention in order to get this account subscription cancelled.
There is a second piece where I really need to retrieve receipts as we work for a state agency, but have not been able to do that as well.
