You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Cancel subscription button isn't showing up.
I can't figure out where the cancel plan button is on my manage account tab. I would like to cancel my plan as it states that I will be charged if I do not. Any help would be appreciated.
...
maher1982
Super User
Super UserDid you use your phone or tablet to purchase the Dropbox trial?
Please refer to the link below for the cancellation steps:
I registered my subscription on PC but I’ve tried unsubscribing on both. I went to my phone to download the Dropbox app and it only shows that my plan is the Essential Plan.
There is no “manage my subscription” or anything relating to cancelling it. I tried pressing on the “your plan” tab and it does not do anything unfortunately.
Dropbox does not allow me to contact customer support with my plan either despite it being a trial of the Essential version, so I have no clue what is happening.
- maher1982
Did you try to clean your browser's cache or using another browser?
Did that just now. My manage account page looks the same unfortunately. Still no option to cancel trial 😞 I can't contact customer support either.
- maher1982
Try to visit the Support page while you're NOT signed in to a Dropbox account.
Don't worry, you still have plenty of time to cancel the trial plan. You have until October 9th, according to your screenshot
