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dpcrush2112's avatar
dpcrush2112
Explorer | Level 4
2 years ago
Solved

Cancellation of a Dropbox account but can't get it quite right.

I have tried many times to cancel my dropbox subscription and nothing has worked - I just keep getting billed monthly.  I got frustrated and deleted everything my dropbox account (probably a mistake)...
cancellations
  • Hannah's avatar
    Hannah
    2 years ago

    Not a problem, dpcrush2112, I'm glad to see you were able to figure it out!

     

    If you need anything else, please let us know.

     

    Have a great week ahead!

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey dpcrush2112, thanks for reaching out to us and sorry to see you're having trouble cancelling your subscription.

 

Did you initially upgrade directly through our website or perhaps through the Dropbox mobile app (billed through iTunes/Google Play)?

 

Let me know and we'll go from there.

  • dpcrush2112's avatar
    dpcrush2112
    Explorer | Level 4
    2 years ago

    I don't really remember.  I probably did it via the app - but I don't understand why it matters how i upgraded - I just did.

     

    Any help here is greatly appreciated.

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      2 years ago
      dpcrush2112 wrote:

      I probably did it via the app - but I don't understand why it matters how i upgraded - I just did.

      It matters because if you subscribed through the app, then you're being billed by the app store (Apple or Google) and not by Dropbox, so you would need to contact the app store in question for any billing assistance. Dropbox wouldn't have access to your billing information in such a case.

      • dpcrush2112's avatar
        dpcrush2112
        Explorer | Level 4
        2 years ago

        Ok - that makes sense - here is what the charge looks like on my statement:

         

        01/18 01/17 5500 GOOGLE *Dropbox g.co/helppay# CA $12.89

         

        Does that mean that I have to go through Google to stop the recurring charges?  And if so, I am not even sure where to start to do that.  Is there any direction you can give me on that?

         

        Thanks

  • Aissahp's avatar
    Aissahp
    New member | Level 2
    2 years ago
    How can i cancel? Im having the same problem too. I am still being charged on my credit card!
    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey Aissahp. 

       

      Are you receiving direct Dropbox charges, or are these payments seem to be linked to the App Store/Play Store?

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