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dpcrush2112's avatar
dpcrush2112
Explorer | Level 4
2 years ago
Solved

Cancellation of a Dropbox account but can't get it quite right.

I have tried many times to cancel my dropbox subscription and nothing has worked - I just keep getting billed monthly.  I got frustrated and deleted everything my dropbox account (probably a mistake)...
cancellations
  • Hannah's avatar
    Hannah
    2 years ago

    Not a problem, dpcrush2112, I'm glad to see you were able to figure it out!

     

    If you need anything else, please let us know.

     

    Have a great week ahead!

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey dpcrush2112, could it be that you used a different Android device to upgrade the account, or a different Google email?

dpcrush2112's avatar
dpcrush2112
Explorer | Level 4
2 years ago

Hannah,

 

Well - wouldn't you know it.  I had used my wife's GMAIL account for the upgrade.  I was able to log in with her Gmail address and cancel the subscription.  Thank you very much for your assistance!!!!

 

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Not a problem, dpcrush2112, I'm glad to see you were able to figure it out!

     

    If you need anything else, please let us know.

     

    Have a great week ahead!

    • Troy J's avatar
      Troy J
      New member | Level 2
      2 years ago

      I have an old email account that I no longer use and do not have access to, but I am still being charged monthly to my credit card. How do I go about cancelling that subscription?

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey Troy J! Do you perhaps remember the password of that Dropbox account? 

         

        If yes, you should be able to log in to it, even if you don’t have direct access to the linked email address.

    • rfoster1's avatar
      rfoster1
      New member | Level 2
      2 years ago

      I have been trying to cancel my dropbox as well.  Can't talk to anyone and can't get any answers.  My account is asociated with an old email I have not had for years but have been paying 12/month.  

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi there rfoster1 - sorry to hear you're having issues with this.

         

        I'd recommend getting in touch with our support team directly through this form for further assistance since you don't have access to the account to cancel its subscription.

         

        To do so, make sure to use an incognito window without logging into any Dropbox account and fill in all the relevant information.


        Once you do this and get a ticket ID from our system, please feel free to share it with us here so that we can look it up as well. 

    • bobscarwidow's avatar
      bobscarwidow
      Explorer | Level 4
      2 years ago

      How can I cancel my Dropbox account?  "Support" tells me to go to "settings" and then "plan" but there is no "plan" tab on my screen.  Can you help me cancel?

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