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Forum Discussion

dpcrush2112's avatar
dpcrush2112
Explorer | Level 4
2 years ago

Cancellation of a Dropbox account but can't get it quite right.

I have tried many times to cancel my dropbox subscription and nothing has worked - I just keep getting billed monthly.  I got frustrated and deleted everything my dropbox account (probably a mistake)...
cancellations
  • Hannah's avatar
    Hannah
    2 years ago

    Not a problem, dpcrush2112, I'm glad to see you were able to figure it out!

     

    If you need anything else, please let us know.

     

    Have a great week ahead!

CK12's avatar
CK12
New member | Level 2
2 years ago

I don't mean to "like" this comment.  I only want to support the anger and frustration users feel in trying to cancel a DropBox subscription or communicate with anyone. 😞

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for your feedback here, CK12.

     

    Would you like assistance with the same issue? Are you having trouble cancelling your subscription?

    • bobscarwidow's avatar
      bobscarwidow
      Explorer | Level 4
      2 years ago

      Yes, I am having the same problem cancelling my account.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi bobscarwidow, are you accessing this on the Dropbox site? What do you see on the plan page?

         

        Love4littleman, what happens when you attempt to cancel the plan?

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