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Forum Discussion
Cancellation of a Dropbox account but can't get it quite right.
I have tried many times to cancel my dropbox subscription and nothing has worked - I just keep getting billed monthly. I got frustrated and deleted everything my dropbox account (probably a mistake)...
Not a problem, dpcrush2112, I'm glad to see you were able to figure it out!
If you need anything else, please let us know.
Have a great week ahead!
I have the same problem, Im not usiing the service , I tried to cancel it on laptop an iPhone but just hitting the communication loops and stupid chatbot. In my Chrome layout are no buttons like plan, or cancel plan... 😞 please help me!!! They billed me 15 times, but Im too busy and nerved with this Im not able to solve it. HOw were you able to finally cancel it and leave? Please help me!!! Many thanks in advance.!!!
- Rich
Super User II
Daniel Pomije wrote:
I tried to cancel it on laptop an iPhone but just hitting the communication loops and stupid chatbot.
Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
In my Chrome layout are no buttons like plan, or cancel plan...
If your Plan page shows as Basic then you're not signed in to a paid account. If this is the case and you're being charged, you're being charged for a different account. Use the credit card charge lookup tool to identify the account you're being charged for.
I am on my church's video team and we use Dropbox. I apparently somehow got an individual account that was billed to me annually and I just noticed it on my credit card statement. (was also charged last year but didn't notice it then). I have navigated this extremely difficult web site and was able to cancel the account that was paid on July 30, but the cancellation doesn't take place until next year on July 30. How can I cancel and get a refund?
This is Mrc7cas adding to my statement. My email is [removed per the Dropbox Community Guidelines]
- Hannah
Dropbox Staff
Hey Mrc7cas, thanks for reaching out.
Since you're still on a paid plan, can you try reaching out to our support team directly about your request?
They'll be able to look into it for you.
