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Forum Discussion

dpcrush2112's avatar
dpcrush2112
Explorer | Level 4
2 years ago

Cancellation of a Dropbox account but can't get it quite right.

I have tried many times to cancel my dropbox subscription and nothing has worked - I just keep getting billed monthly.  I got frustrated and deleted everything my dropbox account (probably a mistake)...
cancellations
  • Hannah's avatar
    Hannah
    2 years ago

    Not a problem, dpcrush2112, I'm glad to see you were able to figure it out!

     

    If you need anything else, please let us know.

     

    Have a great week ahead!

Megren's avatar
Megren
Explorer | Level 3

My account was charged - did not want it.

I did not even use the full trial not the app. 

how do I cancel and get my money back???

Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago
Megren wrote:

My account was charged - did not want it.

I did not even use the full trial not the app. 

how do I cancel and get my money back???

Dropbox only issues refunds where legally required. 

 

If you started the trial its your responsibility to then cancel it - not using it wont do that. 

 

Follow the instructions already on this thread for how to cancel it and contact support to ask about a refund.

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