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Meg6's avatar
Meg6
Explorer | Level 4
3 months ago

Cancelled, billed anyway. Refund help?

I had a Basic Dropbox plan that I cancelled in the spring of this year. Transferred all my files out, and dropped down to Free Basic. Nearly 6 months later I was billed $130 by Dropbox for an annua...
Billing
cancellations
Payments
Refunds
modnorddk's avatar
modnorddk
New member | Level 2

I have the exact same issue - can you help me?

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hey modnorddk, let's jump right into this! 

 

Have you tried following these steps, by any chance? Did you face any issues while doing so? 

 

Let me know more!

  • modnorddk's avatar
    modnorddk
    New member | Level 2
    3 months ago

    I have now submitted request #24218143

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      3 months ago

      Thanks for that modnorddk!

       

      I was able to locate your ticket number reference, and an agent will be with you shortly. Thanks! 

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