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Meg6's avatar
Meg6
Explorer | Level 4
3 months ago

Cancelled, billed anyway. Refund help?

I had a Basic Dropbox plan that I cancelled in the spring of this year. Transferred all my files out, and dropped down to Free Basic. Nearly 6 months later I was billed $130 by Dropbox for an annua...
Billing
cancellations
Payments
Refunds
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi Meg6, welcome to our Community!

 

Have you tried to contact Dropbox Support directly for this?

 

You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

 

Let me know more! 

modnorddk's avatar
modnorddk
New member | Level 2
3 months ago

I have now submitted request #24218143

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