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ask1234's avatar
ask1234
Explorer | Level 4
11 months ago
Solved

Cancelling an account associated with an email I no longer have access to

I have a subscription for a dropbox account that is associated with an old work email that I no longer have access to. I can't log in because of the two factor authentication that sends an email to t...
cancellations
Payments
  • Rich's avatar
    Rich
    11 months ago
    ask1234 wrote:

    I have a subscription for a dropbox account that is associated with an old work email that I no longer have access to. ... How can I cancel this subscription? 

    You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

     

Rich's avatar
Rich
Icon for Super User II rankSuper User II
11 months ago
ask1234 wrote:

I have a subscription for a dropbox account that is associated with an old work email that I no longer have access to. ... How can I cancel this subscription? 

You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

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