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Forum Discussion
Cannot cancel my Dropbox subscription
I am not an idiot. Dropbox will NOT let me cancel my account. What is up with Dropbox?
Pamswatercolors wrote:
My pcThen you can cancel your subscription through the Dropbox website, at the bottom of your Subscriptions page.
Rich
Super User II
Super User II
PGunn wrote:
I am not an idiot. Dropbox will NOT let me cancel my account. What is up with Dropbox?
Did you upgrade through the Dropbox website, or through the app on a mobile device (Apple App Store/Google Play Store)?
My pc
- Rich
Pamswatercolors wrote:
My pcThen you can cancel your subscription through the Dropbox website, at the bottom of your Subscriptions page.
No, that does not work. I have gone to Manage Account. There is NOTHING at the bottom of the page that say Cancel Account. There is nothing there.
- Walter
Dropbox Staff
Hey Victoria210 - is it possible that you're looking at an account that's on the free, Basic plan perhaps?
If that's so, it's normal that you don't get a cancel option.
If you'd like to delete your account instead of cancelling a subscription though, you should be following these steps.
Nope, does not work. There is nothing at the bottom of the page that says Cancel Subscription
- Thank you so much. This helped me!
