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jmandebi's avatar
jmandebi
New member | Level 2
23 days ago

Can't access my old email, need to cancel subscription

Hi Dropbox team,   When I was in college, I opened a Dropbox account using my university's email address. However, I graduated more than 2 years ago and do not have access to that email account any...
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jmandebi's avatar
jmandebi
New member | Level 2

Thanks Megan for your response. Yes, I did reach out to the Dropbox support. Here is the ticket number:#24409350.

I am not sure about the status of this request as I have not received any feedback. Please could you look into it?

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
20 days ago

Hey jmandebi, I just checked! 

 

Unfortunately, it seems your email was caught by our spam filter. However I went ahead and opened a new ticket on my end for you.

 

I'll see you there! 

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