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Forum Discussion
Solved
Can't cancel free trial
I'm trying to cancel my free trial, but I don't have that option. Here's what the instructions say: The "plan" and "manage plan" are completely absent from my options. I then tried to delet...
Hey Red Gerran, sorry to jump in here, but I just wanted to mention that it looks like your trial was indeed cancelled, but you'll get to keep the additional quota till the end of the trial period.
hi,
thanks for the reply.
there is indeed some confusion.
i can not delete my account,
when try, i get this:
Before you can delete your account, you’ll need to cancel your active subscription
but can not cancel subscription.
how can i do that?
Nancy
Dropbox Staff
Dropbox StaffHi from me too, arnoaldoori.
Since we don’t have any account visibility here on the Community, do you mind if we open a ticket for you instead? This way, we’ll be able to check more details on your account and guide you further.
yes, that could help
I am having the exact same issue as described. None of the options suggested are present and I can't find anything anywhere to cancel my subscription (they took my credit card information so I know they will bill me shortly) - nor does it seem possible to contact anyone (the chat bot just feeds me the same information from the community help).
I would really appreciate someone helping me to cancel this trial.
- Walter
Hey elizabeth13, sorry to hear about this.
Can you please clarify if you started the trial on our website or if it was through the app store on a mobile device?
Also, what exactly is reported in your plan tab at the moment?
Hi Walter
Sorry it took me so long to respond, I was away on holiday and not at my computer.
A client sent some files that required dropbox so I created an account through the website using a computer and was required to give my credit card info. As soon as I accessed the client's files, I wanted to cancel my subscription because a) it was on my personal card b) my company has no need for dropbox. But there is nowhere to cancel my subscription (it was a free 30 day trial with billing automatically starting).
Honestly I would now not use dropbox for two reasons: 1) the total lack of customer service - a person who will address my issue directly and efficiently 2) the absolute statement that no refunds will be issued!
Dropbox gives me no direct simple means (as every other site does) of canceling my subscription - and no way of resolving the issue. I have wasted my time (which is also money) and have little faith in this dropbox communication method. If it doesn't work, my next step may be to contact the credit card company and refuse payment if dropbox starts the automatic billing.
This is what my plan tab looks like.
I hope you are able to resolve this issue for me - thank you.
