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Forum Discussion
Can't cancel free trial
I'm trying to cancel my free trial, but I don't have that option. Here's what the instructions say: The "plan" and "manage plan" are completely absent from my options. I then tried to delet...
Hey Red Gerran, sorry to jump in here, but I just wanted to mention that it looks like your trial was indeed cancelled, but you'll get to keep the additional quota till the end of the trial period.
Yes, that takes me to the page with the second image in my original post. As you can see, there's nowhere to cancel my free trial.
I'm having exactly the same problem - I have a basic plan but have also had an email confirming that if the plan is not cancelled by a certain date I will incur a charge of £216. Have spent the last hour trying to resolve this but without success> How do I talk to a human being?
