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Forum Discussion

Red Gerran's avatar
Red Gerran
Helpful | Level 5
2 years ago

Can't cancel free trial

I'm trying to cancel my free trial, but I don't have that option. Here's what the instructions say:   The "plan" and "manage plan" are completely absent from my options. I then tried to delet...
cancellations
Plans
  • Walter's avatar
    Walter
    2 years ago

    Hey Red Gerran, sorry to jump in here, but I just wanted to mention that it looks like your trial was indeed cancelled, but you'll get to keep the additional quota till the end of the trial period. 

Ashish B's avatar
Ashish B
New member | Level 2

I have an email saying I will be charged if I don't cancel the trial plan. And I cannot unsubscribe the plan from the settings or plan tab. I want to cancel my plan before I get charged!!!!!

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
10 months ago

Hey Ashish B, thanks for reaching out to us.

 

I moved your post to this thread, which is relevant to your issue, to keep things more tidy, I hope that's okay.

 

About your issue, do you remember how you started this trial in the first place?

 

Was it directly from our website or from the Dropbox app on your mobile device?

 

If it was created from the Dropbox app, you'll need to follow these steps to cancel it.

  • Ashish B's avatar
    Ashish B
    New member | Level 2
    10 months ago

    I started the account from my laptop, and now I don't have the option of canceling the trial period. 

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      10 months ago

      Hey Ashish B, is the email address you received the email about the trial the same as the one you see when you go to your account settings here?

       

      And do you see that you're on a trial on the Plan page of your account settings?

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