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Forum Discussion

Red Gerran's avatar
Red Gerran
Helpful | Level 5
2 years ago

Can't cancel free trial

I'm trying to cancel my free trial, but I don't have that option. Here's what the instructions say:   The "plan" and "manage plan" are completely absent from my options. I then tried to delet...
cancellations
Plans
  • Walter's avatar
    Walter
    2 years ago

    Hey Red Gerran, sorry to jump in here, but I just wanted to mention that it looks like your trial was indeed cancelled, but you'll get to keep the additional quota till the end of the trial period. 

Pam000's avatar
Pam000
Explorer | Level 3
This exact thing happened to me. I even kept the email to prove that the account had been deleted and they were “sorry to see me go”. No way to talk to a human and now being charged. I tried to delete the account twice, but with a email that stated they were sorry to let me go , you can imagine I’m very upset about being charged!! Any advice???
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hey Pam000, thanks for letting me know!

 

I just sent you an email, in order for us to have a closer look into this. I'll see you there.

 

Cheers!

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