You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
can't cancel my professional trial (no option to cancel it)
I have subscribed the professional trial and it will end tomorrow. I'd like to cancel it before the payment, but I cannot find the option to cancel on the "Plan" as described in the manual. I fou...
I contacted the Dropbox support team, and a staff fixed this problem.
Whether I logged in on the website or on app, it does not matter for me. I could not fix it either way.
But I received a email from the support team that they removed the trial in my account.
Hope this can help you.
I am needing to cancel my free trial. I chatted with a lady and followed prompts. She was stumped and could not assist me. I attached pics of what she wanted me to screen shot. Current Plan says "BASIC" but billing shows the Dropbox Professional.
Please help! Thanks.
Hannah
Dropbox Staff
Dropbox StaffHey acadianlifepromo, sorry to see you're having trouble with this.
If you previously started a trial, it would make sense that it appears in your billing page.
However, if your plan page shows that you're on a Basic plan, you probably cancelled it already.
How did you initially start the trial? Directly through our website, or did you use the Dropbox app on your mobile device?
