You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

patolivier302's avatar
patolivier302
Explorer | Level 3
3 years ago

Can't cancel my subscription

Have done everything asked of me in trying to cancel this subscription....nothing has worked.    Subscription ends today and i don't want to be charged for something i want stopped.    HELP,,,,,pat o...
cancellations
  • Hannah's avatar
    Hannah
    3 years ago

    Hey patolivier302, happy Monday!

     

    Are you still seeing that you're on a Dropbox Plus subscription, when you go to the plan tab in your account settings?

     

    If you see that you're on a Dropbox Basic account with 2 GB of space, it means that the trial has ended and your account was downgraded, so you're good to go. 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi patolivier302, thanks for bringing this to our attention.

 

What plan do you see according to this page?

 

Are there any payments or receipts on the account?

 

This will help me to assist further!

patolivier302's avatar
patolivier302
Explorer | Level 3
3 years ago

Drop plus is lite up....

About Plans and Subscriptions

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