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Marina Matic's avatar
Marina Matic
New member | Level 2
2 years ago
Solved

Can't cancel Professional trial

Hello,   I have used a free Trial for the Professional subscription and the free trial is to expire in 7 days. I wanted to cancel it before it charged me because in the meantime I am "upgraded" t...
Billing
cancellations
Dropbox Pro
Plans
  • Hannah's avatar
    Hannah
    2 years ago

    Hey Marina Matic, thanks for the screenshot.

     

    Actually, the moment that you joined the Family plan, your Professional trial was automatically cancelled.

     

    You should be able to check the personal subscription history here.

     

    I hope this helps!

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi hlrubinstein, let's jump right into this! 

 

How did you start the trial; on the Dropbox website, or in the Dropbox app on a mobile device?

 

Keep in mind that Basic is our free plan. Is it possible that you have another Dropbox account that you started the trial with? 

 

Let me know more! 

hlrubinstein's avatar
hlrubinstein
Explorer | Level 3
2 years ago
It was the Professional trial, not the basic.

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