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New member | Level 2

3 years ago

Solved

Can't cancel Professional trial

Hello, I have used a free Trial for the Professional subscription and the free trial is to expire in 7 days. I wanted to cancel it before it charged me because in the meantime I am "upgraded" t...

Hannah
3 years ago
Hey Marina Matic, thanks for the screenshot.

Actually, the moment that you joined the Family plan, your Professional trial was automatically cancelled.

You should be able to check the personal subscription history here.

I hope this helps!

hlrubinstein

Explorer | Level 3

2 years ago

On the website

Megan

Dropbox Community Moderator

2 years ago

Hi hlrubinstein, what exactly is reported in your plan tab at the moment, in regards to your account's quota?

hlrubinstein
Explorer | Level 3
2 years ago
Drop Box Basic
- Megan
  Dropbox Community Moderator
  2 years ago
  And does it also show 2GB of quota hlrubinstein?
  
  Can you also check your emails, to see if you have any Dropbox related emails, that indicate your trial started there?
  - hlrubinstein
    Explorer | Level 3
    2 years ago
    
    Hi Harvey,
    
    We hope Dropbox Professional has elevated how you create and share your work.
    
    Just a heads up—your trial ends July 14, 2023.
    
    Visit Dropbox
    
    Your trial ends on July 14, 2023. If you don’t cancel your free trial by that date, we’ll charge you yearly until you cancel. If you’d like to cancel your trial or subscription, access your account settings. You may also contact support at any time.

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I wanted to cancel it before it charged me because in the meantime I am \"upgraded\" t...","body@stringLength":"390","rawBody":"

Hello,

I have used a free Trial for the Professional subscription and the free trial is to expire in 7 days. I wanted to cancel it before it charged me because in the meantime I am \"upgraded\" to a Family plan by my coworker and now I can't find my free trial cancel option anywhere. Did it maybe dissapear because I am upgraded to the Family plan? Thanks! Marina

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Hi hlrubinstein, what exactly is reported in your plan tab at the moment, in regards to your account's quota?

","body@stringLength":"423","rawBody":"

Hi , what exactly is reported in your plan tab at the moment, in regards to your account's quota?

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Hey Marina Matic, thanks for the screenshot.

Actually, the moment that you joined the Family plan, your Professional trial was automatically cancelled.

You should be able to check the personal subscription history here.

I hope this helps!

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Can't cancel Professional trial","moderationData":{"__ref":"ModerationData:moderation_data:698114"},"body":"

And does it also show 2GB of quota hlrubinstein?

Can you also check your emails, to see if you have any Dropbox related emails, that indicate your trial started there?

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Hi Harvey,

We hope Dropbox Professional has elevated how you create and share your work.

Just a heads up—your trial ends July 14, 2023.

Visit Dropbox

Your trial ends on July 14, 2023. If you don’t cancel your free trial by that date, we’ll charge you yearly until you cancel. If you’d like to cancel your trial or subscription, access your account settings. You may also contact support at any time.
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