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Neda_Ivanova's avatar
Neda_Ivanova
Explorer | Level 4
3 years ago

Can't update billing information, I get an error message

My plan has been downgraded to basic for some reason, and I can't update my billing information. I enter all my card details, but then get an error message when trying to verify the card saying "This...
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RolandVK's avatar
RolandVK
New member | Level 2
2 years ago

Hi,

My credit card will soon expire and I got a new one and tried to update the billing info.

It then says that it was refused by may bank, try to open for internet payment.

But, I have done that and also changed card for other sites than Dropbox.

I have tried several times and it does not work.

December 6 I am due for paying, and I need the account.

What to do?

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey RolandVK, thanks for bringing this to our attention.

     

    Can you please use a different browser or a private browsing window and try to update your billing info through this link to see if that helps?

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