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Forum Discussion
can't upgrade You’ve made too many billing attempts. Please try again in 24 hours, or contact suppor
Hi,
I'm trying to upgrade to dropbox plus. However, each time it says : You’ve made too many billing attempts. Please try again in 24 hours, or contact support at dropbox.com/support.
This was ...
Problem is now fixed and I was able to upgrade. Hurray! Thank you Dropbox Team.
Hannah
Dropbox Staff
Dropbox StaffHey joolsbond, sorry to see you're having this issue.
Can you try again both from a different browser and a different network/WiFi connection to see if that helps?
Keep me posted!
Hello,
Just an FYI I have a ticket open with the same issue. I've been trying to pay for a business upgrade for multiple days and I get the same error even after a single attempt (multiple cards don't work either).
The ticket reply I got was not helpful (they told me I'd tried too many times despite not).
I am having the same issues ! very frustrating i cant renew my subscription keeps saying iv made too many payment attempts.
I contacted dropbox via social media and they created a support ticket and have been emailing me today. Their engineers are working on it and they've asked me to try again after 24 hours so fingers crossed the fix will help others as well. Worth contacting them on facebook if you are having an issue. They were very quick to respond and take action to fix it.
Problem is now fixed and I was able to upgrade. Hurray! Thank you Dropbox Team.
