You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

cleerogers's avatar
cleerogers
New member | Level 2
2 months ago

Charged for a Dropbox plan, but I have a free account

I suddenly have a recurring monthly charge ($11.99) for a “free” account. Because my account is listed as “free” I can’t cancel it or contact help center (because support is not available for free ac...
Billing
cancellations
Payments
Refunds
cleerogers's avatar
cleerogers
New member | Level 2
Hi Jay: thanks for the quick response. I followed all the steps (you also have to click “no this did not solve my problem” to get promoted for the billing info). I clicked submit and got bumped to a chat page. It just asked if I needed more help. Will I get a ticket ID via email? Thanks
cleerogers's avatar
cleerogers
New member | Level 2
2 months ago
Ah! Got it
Ticket ID: 24412357
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Thanks for the info, I can see that a support agent has replied to your email. 

     

    I've also gone ahead and prioritized the request to expedite matters on your behalf.

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