You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

soneman28's avatar
soneman28
Explorer | Level 3
2 months ago

Charged for an account I can no longer access

Hi Community,   I left my software company a year ago, and I thought we had cancelled the dropbox business account. I just received a $540.00 charge on my AMEX. Since I no longer work for the com...
Billing
cancellations
dropbox business
Payments
soneman28's avatar
soneman28
Explorer | Level 3

Hi Hannah,

 

I submitted the information as you have requested but when I submitted successfully only says Thanks we'll be in touch. We'll respond to your help request in 1-2 days. 

 

I would very much like this to be resolved a I cannot afford to pay this amount.

 

Thank you

Alec 

Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 months ago
soneman28 wrote:

I submitted the information as you have requested

When you submitted the form you would have received a ticket number in your email. Reply here with that number and Hannah or one of the other Dropboxers can check the status for you.

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