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Forum Discussion

soneman28's avatar
soneman28
Explorer | Level 3
2 months ago

Charged for an account I can no longer access

Hi Community,   I left my software company a year ago, and I thought we had cancelled the dropbox business account. I just received a $540.00 charge on my AMEX. Since I no longer work for the com...
Billing
cancellations
dropbox business
Payments
soneman28's avatar
soneman28
Explorer | Level 3

Hi Hannah, I resubmitted the ticket using my current email, not the old email I no longer have access to.

Here is the ticket number.

Ticket #24341037

 

Please help me cancel this and have my Amex refunded. THanks.

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hey soneman28, I’ve found your ticket in our system and left an internal note to our team. 

 

I can see though one of our support members has already replied to you, so please check their email, when possible.

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