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Forum Discussion
Charged for an account I haven't used in decades. How do I cancel and get a refund?
Hi, I just got charged for a dropbox account I haven't used in decades connected to an email I no longer have. I tried contacting dropbox through the email associated with the account I do use but I'm not a paid subriber. How do I stop this and get a refund? I never signed up for the dropbox for the old email.
- Walter
Dropbox Staff
thank you so much! Will try that out today
Hi Walter, do you know how long generally it takes for them to reply? It's been a week and I haven't received anything.
I'm actually on a free plan. Not paid. I did not get a ticket ID but it did say my email went through. I did it in Ingognito mode
- Jay
Hi tamarvez, you should've received a response within five minutes of sending your ticket. When you contacted support, did you provide an email address that you're able to access yourself?
If you used an inaccessible email, please could you resubmit your query on this page from an incognito/private browsing window.
eSo the problem is that the dropbox account associated with an email that no longr exists. So they asked me the email associated w the account and I put the AOL email which no longer exists. But in the body of the message I specifically said please contact me at my gmail account and I included the email in the body of the message bc the other one I provided connected w the account no longer works. Should I resubmit and do something different?
- Jay
Yes, when you submit your ticket, please put the email address you can access as the account email, and in the body of the message, mention the AOL email address. This way you'll receive the email to your current inbox.
