You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Philene van Niekerk's avatar
Philene van Niekerk
New member | Level 2
2 months ago

Charged while on a Basic account

Please does anyone know how to get a refund I had a basic plan gave no consent to an upgrade and Dropbox stole money from my banking account
Billing
cancellations
Payments
Refunds
  • wilmastolk's avatar
    wilmastolk
    2 months ago

    Thanks Rich. I've found my subscription to a Plus account (I appeared to have created two Dropbox accounts) and cancelled it.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey jhorton2020 - sorry to hear about this. 


Would it be OK if we reached out via email to have a further look internally?

 

Let us know and we'll use the email address that's linked to your profile here, on our Community. 

jhorton2020's avatar
jhorton2020
New member | Level 2
24 days ago

Absolutely!  Thank you for helping me!

 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    24 days ago

    No worries  jhorton2020 - you've got  :envelope: 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!