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Forum Discussion

ponyandtrap's avatar
ponyandtrap
New member | Level 2
2 years ago

Complaint/ Poor Service

We have a support ticket raised, over 2 months ago and we are no where near a resolution.   Please can someone contact me and advise how we can get this resolved as we are looking at getting a cr...
cancellations
Refunds
ponyandtrap1's avatar
ponyandtrap1
Explorer | Level 3

Hi Nancy,
Ticket #22491109: Dropbox Support Chat

 

We had a response yesterday to some information we sent nearly 2 weeks ago and it still isn't working.

 

I can't even remember when the case was raised/ logged or relogged as it was so long ago now.

 

A call would be more helpful as we are not getting anywhere with progressing this issue.

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Thanks for the ticket number, ponyandtrap1; I appreciate it. 

 

Unfortunately, our advanced team can't be reached via phone, so I'd still recommend replying back to their email, so that they can further look into this, and suggest the next possible steps. 

 

I've also left them an internal message for you.

  • ponyandtrap1's avatar
    ponyandtrap1
    Explorer | Level 3
    2 years ago

    Hi Nancy,

     

    This is unacceptable, I have responded and the response times leave us waiting weeks when the customer has no access to the service that they are paying for. I responded on Friday and this ticket was raised months ago.

     

    The minimum we would expect is a credit/ refund for the service that the customer. We supply the information requested and it is not actioned appropriately or timely.

     

    I await your response.

     

    Thanks,

     

    Kieron

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