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ht12's avatar
ht12
New member | Level 1
7 days ago

Deleted a Dropbox team account - how can I use the same email for a personal plan?

I accidentally signed up for the Business plan instead of the Essentials plan; so I deleted the account thinking in about a day I could re-sign up for the plan I wanted with the same email. But it sa...
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dropbox business
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
7 days ago

Hey ht12, thanks for joining our Community.

After deleting your team plan, it might take a while for you to be able to use the email address for another account.

Can we send you an email, so we can look into this internally?

Let me know.

ht12's avatar
ht12
New member | Level 1
7 days ago

Yes please, thanks so much!

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    7 days ago

    Hey ht12, I can see that you've also reached out to us through our social media and a member of our team is already working on your issue.

    To avoid confusion, I won't be emailing you, but please make sure to keep an eye on that communication.

    Let us know if you need anything else!

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