Forum Discussion

ht12's avatar
ht12
New member | Level 1
7 days ago

Deleted a Dropbox team account - how can I use the same email for a personal plan?

I accidentally signed up for the Business plan instead of the Essentials plan; so I deleted the account thinking in about a day I could re-sign up for the plan I wanted with the same email. But it says the email is disabled - is it forever no longer usable now?? I tried to contact any support but there is nothing since I don't have the business account anymore

Account Access
Create or delete account
dropbox business
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    7 days ago

    Hey ht12, thanks for joining our Community.

    After deleting your team plan, it might take a while for you to be able to use the email address for another account.

    Can we send you an email, so we can look into this internally?

    Let me know.

    • ht12's avatar
      ht12
      New member | Level 1
      7 days ago

      Yes please, thanks so much!

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        7 days ago

        Hey ht12, I can see that you've also reached out to us through our social media and a member of our team is already working on your issue.

        To avoid confusion, I won't be emailing you, but please make sure to keep an eye on that communication.

        Let us know if you need anything else!

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