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Forum Discussion

Sinan Dogan's avatar
Sinan Dogan
Explorer | Level 3
3 months ago

Did not receive a notification that my trial had expired and now the account renewed

I unintentionally started a trial month for a Dropbox Plus subscription with annual billing, which has now been paid for. Is it normal not to receive any email confirmation regarding the creation of the subscription or a reminder about the trial period ending?
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cancellations
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  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    3 months ago

    Was this via an app store by any chance? If so the notifications etc. come from them direct

    • Sinan Dogan's avatar
      Sinan Dogan
      Explorer | Level 3
      3 months ago
      It was paid via the Website, I just saw the notification regarding the trial abo came from them directly.
      Thank you, helped a lot:)

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