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Forum Discussion

mstarkman1's avatar
mstarkman1
New member | Level 2
2 years ago

Downgrading from Plus to Basic

My question: I currently pay for the Plus plan, and have just 15 GB of data. If I downgrade to the Free plan, which now offers 2TB of data, I assume I still have full access to all my data? 
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  • Jay's avatar
    Jay
    2 years ago

    Hi richardemr, any files already on your account won't be deleted. All that will happen is new files and edits to files won't sync while you're overquota. 

     

    Deleting files will sync to the site, and once the account is underquota, the normal syncing process will resume.

Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
mstarkman1 wrote:

If I downgrade to the Free plan, which now offers 2TB of data, I assume I still have full access to all my data? 

The Basic (free) plan does not offer 2TB. It starts with 2GB and you can earn up to an additional 16GB through referrals.

  • richardemr's avatar
    richardemr
    Explorer | Level 4
    2 years ago

    I have a question : If i downgrade from trial plan to basic plan, it will starts with 2GB or it will starts with 2GB+the extra bonus GB that I have earned  through referral before the one-month trial plan ?  Thank you for your answer/help.  

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey richardemr, thanks for your question!

       

      Any additional space you've earned from referrals is permanent, so any changes you make to subscription will not affect it.

       

      I hope this helps!

      • richardemr's avatar
        richardemr
        Explorer | Level 4
        2 years ago

        @Hannah , Thank you very much for the answer, it really helps a lot  !!

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