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Nadine04's avatar
Nadine04
New member | Level 2
4 months ago

Dropbox Direct debit card declined, now my premium account is gone.

Hello everybody!   I dind't know that there wasn't enough money on my account this month. So dropbox couldn't get the monthly money off it. Now my premium account is gone. Do i have to start a wh...
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  • Megan's avatar
    Megan
    4 months ago

    Hey Nadine04, thanks for posting here today! 

     

    I suggest you take a look at your account's plan page first. 

     

    If you see that your account has downgraded to our free, Basic version, then you can try to re-subscribe to the paid version. This will only be one charge essentially. 

     

    I hope this helps!

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey Nadine04, thanks for posting here today! 

 

I suggest you take a look at your account's plan page first. 

 

If you see that your account has downgraded to our free, Basic version, then you can try to re-subscribe to the paid version. This will only be one charge essentially. 

 

I hope this helps!

Nadine04's avatar
Nadine04
New member | Level 2
4 months ago

Thankyou it worked!

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    4 months ago

    Amazing news Nadine04!

     

    If you need anything else, give us a shout! 😎

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