Hello from India!Does anyone have a solution on how to renew Dropbox in India. As per the new RBI rule, any subscription based plan over Rs. 5000, needs to be registered with the bank first. I don't see Dropbox on any banks platform of approved providers and therefore unable to renew my company's account.I've tried with multiple cards and received this error message:Payment Failed!For DropboxOn Bank Credit Card.Reason: Non-compliant Recurring or Standing Instruction registered with Merchant. Use alternate source to pay the bill.For details, contact your merchant.Please help!Thanks.

Hello Walter!This is going to be a common problem for almost all Indian customers. My billing renewal date is in February 2022, but I would still like to know in advance if I need to take any steps in advance from my end, for my transaction to go through successfully, and I'm sure all the other Indian customers would want an update on the same.Thanks in advance.

My monthly payment set up also failed. Basically, credit card users from India need to authenticate the payment before it becomes recurring. Not sure how this can be done with the current dropbox payment method. Please help. Thank you Ganapathy

Had a word with their executive via chat box. He said they are working on it. And for those whose renewal is due or elapsed there is nothing to worry as their subscription for current month will continue as it is.. Hopefully in the mean time they will provide a solution

Hi drmga, I'd recommend contacting the support team for them to look into this matter in more detail on their end.

Hey Gavin Fernandes, welcome to the Dropbox Community and sorry to hear you're having issues with this. Would it be OK if I reached out via the email that's connected to your profile here to have a further look internally? Let me know and we'll take it from there.

Dropbox India - Renewal Failed | The Dropbox Community

Walter
Dropbox Staff
4 years ago
Hey Gavin Fernandes, welcome to the Dropbox Community and sorry to hear you're having issues with this.

Would it be OK if I reached out via the email that's connected to your profile here to have a further look internally?

Let me know and we'll take it from there.
- Gavin Fernandes
  Explorer | Level 4
  4 years ago
  Hello Walter!
  
  Certainly. Please do reach out via email at your earliest convenience, thanks.
  
  Look forward to hearing from you.
  - Walter
    Dropbox Staff
    4 years ago
    No worries, Gavin. You've got
- sahilk
  New member | Level 2
  4 years ago
  Like *everyone else* in India I'm facing the same problem. I've tried all my cards and none of them have worked. My renewal date has passed so I'm a little anxious about my data. I'd like to have a way to pay and get on with life. Thanks.
  - Rahul de Cunha
    Explorer | Level 3
    4 years ago
    I'm having the same issue, tried multiple cards, I've also sent an email to support about 2 day back and so far have received no reply/solution. Please can someone from the team help us? Best
- smi8
  New member | Level 2
  3 years ago
  Hi I'm facing the same problem and my account has been downgraded & so has access to vault etc - how do I get the payment to work? thanks!
  - Nancy
    Dropbox Staff
    3 years ago
    Hey smi8, thanks for posting about this here!
    
    Can you let me know what type of error message you get if you try to re-upgrade your Dropbox account?
    
    Does the issue persist via different browsers, as well?
V Khanna
Explorer | Level 4
4 years ago
Dear All.
I am sure a lot of people facing this issue for payment to Dropbox after RBIs new guidelines, for recurring payment merchants need to be registered. As Dropbox is not featured in that list, and also there is no option on Dropbox payment palteform where se can pay directly monthly / annually, stuck with no renewal.

Can someone or Dropbox accounting team listen and help......

Please help!!!
Thanks.
- Megan
  Dropbox Staff
  4 years ago
  Hey all, I hope you're doing well!
  
  If you're still facing this, would it be okay if I send you an email, so we can have a closer look together?
  
  Let me know!
  - srijanshukla
    New member | Level 2
    4 years ago
    @Lori, sure you can drop me an email.
    As I mentioned I'm just being cautious, my billing date is 4 months away. I hope Dropbox is handling this proactively with respect to the new RBI norms, so that renewal transactions don't fail for Indian customers.
kiranrajagopal
Explorer | Level 4
4 years ago
Like many indian customers my renewal has also failed. My renewal is due and i cant afford to lose data stored.. Tried all ways no use. Kindly provide a solution
Adityam1
Explorer | Level 3
4 years ago
I’m facing the same issue. Not able to renew my subscription. Can someone form the support team assist with this?
- Megan
  Dropbox Staff
  4 years ago
  Hey guys, wishing you all a great Monday!
  
  Thank you for your patience.
  
  I have sent you all individual emails, so we can look into this together.
  
  Cheers!
  - Gankrish2018
    Explorer | Level 4
    4 years ago
    Hi
    I did not get any message from you. Please check. Thank you
Dhruson Business
Explorer | Level 3
3 years ago
I don't have other option can you please Guide.
- Megan
  Dropbox Staff
  3 years ago
  Hi Dhruson Business, I'd be happy to help!
  
  Can you give me some additional info as to what is happening on your end?
  
  Do you try to upgrade, or renew your plan? Do you get any errors?
  
  Let me know more!
  - Dhruson Business
    Explorer | Level 3
    3 years ago
    I have updated details. But as per government i can proceed.
    
    Thats why I don't have options to renew