You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Dropbox India - Renewal Failed
Hello from India!
Does anyone have a solution on how to renew Dropbox in India. As per the new RBI rule, any subscription based plan over Rs. 5000, needs to be registered with the bank first. I don't see Dropbox on any banks platform of approved providers and therefore unable to renew my company's account.
I've tried with multiple cards and received this error message:
Payment Failed!
For Dropbox
On Bank Credit Card.
Reason: Non-compliant Recurring or Standing Instruction registered with Merchant. Use alternate source to pay the bill.
For details, contact your merchant.
Please help!
Thanks.
- Walter
Dropbox Staff
Hey Gavin Fernandes, welcome to the Dropbox Community and sorry to hear you're having issues with this.
Would it be OK if I reached out via the email that's connected to your profile here to have a further look internally?
Let me know and we'll take it from there.- Hello Walter!
Certainly. Please do reach out via email at your earliest convenience, thanks.
Look forward to hearing from you.- WalterNo worries, Gavin. You've got
Like *everyone else* in India I'm facing the same problem. I've tried all my cards and none of them have worked. My renewal date has passed so I'm a little anxious about my data. I'd like to have a way to pay and get on with life. Thanks.
I'm having the same issue, tried multiple cards, I've also sent an email to support about 2 day back and so far have received no reply/solution. Please can someone from the team help us? Best
Hi I'm facing the same problem and my account has been downgraded & so has access to vault etc - how do I get the payment to work? thanks!
Dear All.
I am sure a lot of people facing this issue for payment to Dropbox after RBIs new guidelines, for recurring payment merchants need to be registered. As Dropbox is not featured in that list, and also there is no option on Dropbox payment palteform where se can pay directly monthly / annually, stuck with no renewal.
Can someone or Dropbox accounting team listen and help......
Please help!!!
Thanks.- MeganHey all, I hope you're doing well!
If you're still facing this, would it be okay if I send you an email, so we can have a closer look together?
Let me know!@Lori, sure you can drop me an email.
As I mentioned I'm just being cautious, my billing date is 4 months away. I hope Dropbox is handling this proactively with respect to the new RBI norms, so that renewal transactions don't fail for Indian customers.
- Like many indian customers my renewal has also failed. My renewal is due and i cant afford to lose data stored.. Tried all ways no use. Kindly provide a solution
- I’m facing the same issue. Not able to renew my subscription. Can someone form the support team assist with this?
- MeganHey guys, wishing you all a great Monday!
Thank you for your patience.
I have sent you all individual emails, so we can look into this together.
Cheers!Hi
I did not get any message from you. Please check. Thank you
- I don't have other option can you please Guide.
- Megan
Hi Dhruson Business, I'd be happy to help!
Can you give me some additional info as to what is happening on your end?
Do you try to upgrade, or renew your plan? Do you get any errors?
Let me know more!
- I have updated details. But as per government i can proceed.
Thats why I don't have options to renew
