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Forum Discussion

Oleggur's avatar
Oleggur
Explorer | Level 3
3 months ago

Dropbox payments are made from my card for an unknown account

Good afternoon. Payments for dropbox are being debited from my card. At the same time, I do not use dropbox. Can I use the receipt from the bank to determine which account is linked to my card and disable it?

Billing
cancellations
Payments
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Thanks for bringing this to our attention, Oleggur.

     

    You can use our payment lookup tool, to look up the charges and see which account they're for.

     

    Is it an account you can access, in order to cancel?

     

    Let me know and we'll go from there.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        3 months ago

        Hey Oleggur, the transaction ID would be the one you have in yellow.

         

        If you look that up, what does it bring up for you?

    • Oleggur's avatar
      Oleggur
      Explorer | Level 3
      2 months ago

      Hello.

      What is highlighted in yellow is a screenshot of your link. My ID is not 12 characters long, so it gives an error when requested

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        Thanks for the update here, Oleggur.

         

        In that case, can we send you an email, so we can investigate this internally?

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