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Forum Discussion
Dropbox still charged me after account was cancelled.
I cancelled my account in July of 2020 and Dropbox has continued to charge me $12.74 every month since then. On top of that the only customer support you are offered is this lame “community forum” or...
Hey Team,
I deleted my drop box account a month ago and I have just received a email that I will get charged if I don't cancel my trial in the next few days. Can you please cancel any Trials or subscriptions that are on this account. I also had to recreate my account because I couldn't send a message.
- Walter
Dropbox Staff
Hey Finnkara2000 - sorry to hear about this.
Can you please clarify if you had upgraded through the website directly in the first place or maybe through the app store on a mobile device?
I upgraded through the website on my laptop, but I just did the trial. And I cancelled it after a day. Can you please make sure I get billed for the post trial period
- Hannah
Hey Finnkara2000, thanks for the screenshot.
Just to confirm, is the email address this email went to, the same as the one you see in your account settings here?
