Forum Discussion

juliekahneditor's avatar
juliekahneditor
New member | Level 1
5 days ago

Thank you for your quick reply. The emails appear to be exactly the same sent to the same (and current) email address. When using the web version of Dropbox (their desktop app is linked to work account and didn't want to mix) they can see all files in the Family and shared folders. 
Any other thoughts appreciated.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    5 days ago

    It could be then that its just a delay on the emails being sent. 

    As long as there account shows the right plan at www.dropbox.com/account etc. all will be good :)

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!