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Forum Discussion
Family room not working - out of storage error when invited
I am a Basic plan member who was invited to be a part of a Family plan - I joined once but got a storage error. When removed and reinvited, whenever I click on the invite link, however, I get an erro...
Hi nishantpanicker28, how are you today?
Based on the info you provided, it looks like someone invited you to a shared folder, not a Family account.
You can send them these steps, and ask them to invite you to the Family account.
I hope this helps!
Rich
Super User II
Super User II
nishantpanicker28 wrote:
... whenever I click on the invite link, however, I get an error message saying "Out of storage - please upgrade to Dropbox Plus".
Are you sure you're being invited to join a Family account, and aren't just being sent an invitation to a shared folder? If it's an invitation to join a Family account, your account becomes part of the Family account and you gain access to the Family Room automatically.
If you're just being sent an invitation to a shared folder, which is what it sounds like, you need to have enough available space in your account to hold the folder you're being invited to.
This is what I was sent - I think you may be right, this doesn't specifically say anything about a Family account.. How can the Family manager add me to the Family account?
- Megan
Dropbox Staff
Hi nishantpanicker28, how are you today?
Based on the info you provided, it looks like someone invited you to a shared folder, not a Family account.
You can send them these steps, and ask them to invite you to the Family account.
I hope this helps!
