You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Fradulent Charges
I have two Dropbox accounts; one was for personal and one was for work. When logging to either account, I see that there is NO active subscription. However, I was billed LAST YEAR (August 2023) for a...
Walter
Dropbox Staff
Dropbox StaffHi there TiffanyMa - sorry to hear about this.
Could you clarify if you had upgraded through the website or via the app store on a mobile device in the first place?
Have you by any chance tried using our self-served look-up tool to see if you can find the email address that's linked to your charges?
Let us know more and we'll take it from there, Tiffany.
Hi Walter,
I took a look at the charges on my card and it does not have a 12-character ID when using the lookup tool. The title of the charge states "DROPBOX SIGN/HELLOSIGN", followed by a 10-digit number and then 'CA'.
- Mark
Super User II
TiffanyMa wrote:
Hi Walter,
I took a look at the charges on my card and it does not have a 12-character ID when using the lookup tool. The title of the charge states "DROPBOX SIGN/HELLOSIGN", followed by a 10-digit number and then 'CA'.
That means the charge isnt Dropbox - its HelloSign (which is a company owned by Dropbox).
Have a look over here for support 🙂
