You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Free trial not working
When I tried to upgrade to Plus or Professional free trials, it said I'd already been subscribed, but I'm still on Basic. I remember subscribing back in May of 2022, but I canceled, and I'm not paying for it at all.
Thanks for the details, as this is the case, you'd need to contact Apple for a refund of the payment made via their system.
Afterwards, you can re-upgrade on the correct account by ensuring it's signed into the mobile app, or by upgrading directly on the Dropbox site while signed into the account in question.
- Hannah
Dropbox Staff
Hey Moslaz, thanks for reaching out to us about this.
Are you trying to opt in for the free trial through our website or the app on your phone?
Can you send me a screenshot of what you see when you try to opt in for the trial?
Just make sure you hide any personal info on the screenshot.
Thanks in advance!
- Hannah
Would you mind attaching the screenshots instead?
You can click on the "reply" button and right above the reply box, there should be a camera icon that will allow you to attach them to your next reply.
I signed up for the 30 day free upgrade trial from Basic to Dropbox Plus but my account is still showing Basic.
