You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Getting charged for a Plus plan but have a Basic account
Hi. I have had a Dropbox Plus Account that I downgraded to a Dropbox Basic a couple of months back. However I'm still getting charged for a Plus account. When I enter my Dropbox account, it says that...
It is a Basic account. However I'm still getting charged for a Plus accounts. The amount was taken from my bank account today and has been for the for the last couple of months even after I cancelled the subscription. So you have simply forgotten to stop charging me.
Hannah
Dropbox Staff
Dropbox StaffThank you Hanna - that is the issue - my account is apparently linked with both my personal and work email, with the same user name and app!
- Hannah
Thanks for the update, Veronika.
If that's the case, I think it'd be best to contact our support team directly, so they can clarify this for you. To do so:
- Open a private browsing/incognito window and go to this page.
- In the "I want to look up information related to" section, choose "other" and type in an email address you can access.
- Fill out the rest of the form.
- Click "submit".
Let us know when you have your ticket number.
